Improve customer service in your recruitment agency

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10.8% of recruiters find it difficult to keep up with candidate demands which can reflect badly on an agency’s brand. With this being said, a study published in Harvard Business Review asserted that a 5% increase in customer loyalty can increase profits from 25% to 85%.

The gap between candidate demands and candidate satisfaction is set to expand if recruiters don’t act accordingly. The latest technologies can provide a quick fix that is sustainable and beneficial for both the agency and its clients, here’s how:

Hosted Office 365 offers better communication

The preferred method of contact is email with 79.2% of all candidates selecting this as their choice method of communication. The reason for this was that they could reply to an email in their own time and emails allowed them to consider the offers before making a decision.

For recruiters, having access to their inbox on any device, anywhere is crucial to meet the demands of their candidates. With hosted O365, Outlook can be accessed whenever it’s needed and communications can become more convenient for both parties.

Positive employees = positive results

The mood of your employees helps determine the quality of communication with clients. If you have employees who are unhappy and unmotivated, it’s more than likely that this will be demonstrated in their communications.

With cloud technology, your employees are empowered to take control of their working hours. As everything is stored within a secure cloud environment, there’s no need for staff to stick to the 9-5 working hours or even be physically present in the office. Staff are trusted to take the lead and work in the conditions that are better suited for them. As a result, stress can be minimised and attitudes towards work are improved.

Up-to-date candidate information at your fingertips 

There is only ever one live version of the truth that can be accessed when accessing and editing documents from the cloud platform. The chance for file duplication is reduced massively and the days of juggling hundreds of paper job applications become a thing of the past. Not only is this more convenient, it’s also more secure. You can provide your clients with the confidence that their personal data is stored with bank-grade security and not just in a filing cabinet in the office.

Learn more about hosted desktops here.


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