Account Manager

Posted: 25th Sep 2023
Atlas Cloud are seeking a highly motivated Account Manager to join our vibrant team.

The Role

Job title:

Account Manager

Reports to:



Newcastle upon Tyne




Depending on experience

The Package

  • Competitive salary
  • Company pension
  • Unlimited annual leave
  • A flexible working approach
  • Perkbox membership
  • Access to online private GP healthcare

Job Summary

The primary purpose of this role is to build strong relationships with clients, whilst connecting with key business executives, IT and stakeholders. The Account Manager should answer client’s queries and identify new business opportunities. In this role, you will liaise with cross-functional internal teams (including Service desk and service management) to improve the entire customer experience and maximise revenue. Working with IT leaders to support in the delivery of strategic goals.


  • Develop and maintain long-term relationships with key stakeholders & decision makers within client accounts
  • Work with clients to develop strategic account plans to maximise the customer foot print.
  • Maximise the LTV of each client
  • Hit upsell, cross-sell and conversion targets
  • Forecast and track opportunities in Atlas Cloud’s CRM system
  • Communicate opportunities to internal teams
  • Collaborate with internal teams to ensure a consistent service
  • Maintain up to date knowledge of Atlas Cloud’s portfolio of products


  • Meeting individual objectives set by CEO
  • Overall performance of this role will be measured by customer satisfaction, revenue growth and renewals.


  • A successful track record in B2B account management
  • Experience with Office 365
  • Experienced working in IT managed services.
  • A friendly and outgoing personality capable of developing strong business relationships
  • A target driven outlook with the ability to identify opportunities & deliver results
  • The ability to self-motivate, prioritise and manage your own workload
  • A strong competitive drive and eagerness to succeed, whilst creating an ethical working environment
  • Excellent organisational skills
  • Proactive and customer focussed
  • Good negotiation skills
  • Solution focused
  • Exceptional verbal and written communication skills

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Atlas Cloud is a leading managed service provider of complex IT solutions. We are a fast growing scale-up business with a 53% growth rate, on average, for the last 3 years.

Our business

We’re on a mission to “enable great work from anywhere” and have built a decade’s worth of experience that will be valuable to organisations of all sizes as part of their COVID-19 recovery.

Our current customers and partners span across the UK and Ireland. We are a cloud managed service provider delivering from both a private managed cloud environment and Microsoft Azure, with a subscription-based business model that enables our customers to consume complex IT services on pay per user per month. Our primary solution is DaaS plus complimentary security and productivity solutions, with a public cloud first bias helping us deliver the future of work.

Our Culture and Values

Our core values are to invest in our people and our product offerings, to innovate and stay ahead of our competitors, to continually improve our systems, to care for our customers and each other and to work with passion and precision.

Collaboration is the core of our business. We have an open culture where everyone has the ability to contribute ideas and solutions to accelerate the company growth and improve our operations. Atlas Cloud is a vibrant and fun place to work with an open plan, modern city centre office. Regular social events and a Friday beer fridge provide plenty of opportunity to blow off some steam.

New Research

Our recent, nationwide research shows what can be learnt from working during lockdown. Download the report today.

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