A note on NPS
On a scale of zero to ten, how likely are you to recommend Atlas Cloud to a friend or colleague?
The rush to home working
Our customers already have the ability to work anywhere, on any device thanks to the Atlas Cloud platform. However, that doesn’t mean that all of their users have actually made use of this facility. In the wake of the Covid-19 pandemic, users that regularly worked from home simply continued as before. For everyone else, our service desk team got them rapidly set up remotely, to use any device of their choosing (e.g. a personal desktop PC, laptop or even tablet).
While other companies were rushing to buy up what expensive laptops were left on the shelves to join to their domain and provide to newly remote workers, our customers were able to use any old device knocking around at home. What’s more, they were able to enjoy the same experience and performance as working in the office, without the need to domain-join the physical device in order to keep data secure. This was echoed at Atlas, where our CFO offered to buy laptops for those without a suitable device at home, with only one laptop actually handed out. Living proof of virtual desktops enabling a Bring Your Own Device (BYOD) policy.
Welcoming new customers
A word from our incoming Service Excellence Manager
"Not being in the office for my first day was a bit strange, but I was very impressed with the speed at which the team were able to get me up and running remotely. Given my own initial experience of their support it came as no surprise to learn of the excellent customer service being provided during such a busy time.
Attaining a ‘World Class’ NPS rating while balancing their own home working and disruption to life in general is nothing short of outstanding. It’s a true testament to our people and the flexibility of the Atlas Cloud platform. And a big shout out has to go to our Service Desk Manager, Peter Gough, who has guided the team expertly through this challenging period.
I look forward to working closely with the team and our customers as we move from strength to strength. Hopefully, at some point in the not too distant future, I’ll even get to meet everyone face-to-face."
Steve Douglas - Service Excellence Manager, Atlas Cloud
Put your IT in safe hands
If you would like to discuss our managed IT solutions call us today on 0191 250 5222 to chat around your requirements and to receive our completely free, no-obligation advice.
Alternatively, read how our service desk colleagues continue to provide ‘World Class’ support come rain or shine in this blog by our very own Cesar Botto.
