Managed IT support and managed IT services for professional services firms

Atlas Cloud is a UK managed service provider delivering managed IT support and managed IT services to professional services firms — law firms, barristers’ chambers, accountancy practices and recruitment agencies. If you’re comparing MSPs, or moving on from in-house or outsourced IT support that isn’t working, start here.

Service performance, not service promises

11 min
Average real human response time
85%
First contact resolution
98.5%
Tickets resolved within SLA

We also publish our NPS and CSAT scores every month, going back three years. If your current provider doesn’t publish theirs, it’s worth asking why not.

Why firms call us

Sound familiar?

Most firms don’t go looking for a new IT provider because they’re curious. Something isn’t working. These are the reasons people call us.

“We log a ticket and hear nothing for two days.”

UK-based engineers on the service desk, 07:00–18:00 — not call handlers. We publish our NPS and CSAT scores every month.

“Nobody actually owns the problem.”

One provider, accountable end to end. Our Experience Level Agreement measures whether your people can work, not ticket-closing targets.

“Our IT works, but I couldn’t tell you if we’re secure.”

We’re a Cyber Essentials Certification Body — we assess and certify other firms. Security is how we build, not an add-on.

“Fee earners are losing billable hours to IT.”

Recurring issues get fixed at the cause, not reopened monthly. That’s what proactive managed IT support should mean.

“Changing provider sounds like a nightmare.”

The objection we hear most. Thackray Williams moved to us and were operational the next morning.

“Nobody’s thinking beyond today’s tickets.”

You get a roadmap and regular reviews, not just a helpdesk. Budget, risk and what’s coming next — planned with you, not sprung on you.

Talk to us about your IT

Firms who made the move

“Atlas Cloud delivered a transition that gave us confidence in the security and resilience of our platform.”

Emma Thompson
CEO, Thackray Williams
Read the case study →

“We chose Atlas Cloud because of their senior engagement and their expert industry advice, knowing the recruitment sector inside out.”

Steven Rawlingson
Group CEO, Samuel Knight International
Read the case study →

“Pete’s advice was invaluable. He explained how hybrid working was a significant security factor, so we locked down our security and embraced secure hybrid working.”

Jon Dudgeon
CEO and Co-Founder, Blu Sky Chartered Accountants
Read the case study →

A reassuring service

A relationship built on trust.

Comprehensive Monthly Reporting

Atlas Cloud customers receive monthly service reports on interactions with our team.

transparent service scores

We publish our NPS and CSAT scores each month.

boost to 24/7

Critical services are covered 24/7 as standard. Issues and requests can be upgraded to 24/7 support if required.

We also have a class-leading Experience Level Agreement (XLA) service that gives the traditional SLA model a run for its money.

Managed IT services

Choose a provider that cares about your security.

Remote Helpdesk Services

The bread and butter of any managed IT solution. Learn how Atlas Cloud’s UK-based team of engineers (not call handlers) maintain consistent feedback scores.

Microsoft 365

Microsoft 365 apps are the backbone to great British businesses. Learn how to get the best value from your licences with Atlas Cloud.

Microsoft 365: Copilot

Copilot is touted as the next disrupter to business productivity. Learn how to prepare for and roll out this sophisticated AI solution with Atlas Cloud.

Microsoft 365: Email Security

Upgrade Microsoft’s standard email security protocols with industry-leading vendor Mimecast. Learn how we help protect users and your organisation.

Microsoft 365: Insider Risk Management

Real-time insider risk detection. Prevent data loss, uncover shadow IT and act before damage occurs.

Microsoft 365: Device Management

Use existing Microsoft 365 licences to roll out Endpoint Manager and ringfence company data on personal smartphones and laptops.

Microsoft 365: Modern Work

Modern Work is a solution that makes the best of the 365 portfolio. Learn how to unlock security and productivity benefits from Business Premium licences.

Microsoft 365: Security Enhancements

Unlock the lesser-known Microsoft 365 security features that you already pay for and boost your Secure Score with Atlas Cloud.

Microsoft 365: Teams Phone

If you already use Teams for messaging and internal calls, why switch apps for external calls? Learn how to integrate VoIP into the Teams ecosystem with us.

Virtual Applications

Application hosting makes legacy and/or on-premise apps available securely from anywhere. Learn how to remove the burden of infrastructure with us.

Virtual Desktops

Windows 11 desktops streamed to an end-user device like they’re watching Netflix. Learn how our experience creates a strong and stable VDI solution.

Cisco Umbrella / S.A.S.E.

A Secure Access Security Edge (SASE) is like a virtual firewall built for the hybrid working era. Learn how it can protect your data and IP from any location.

Cisco SD-WAN

A Software-Defined WAN (SD-WAN) supercharges an existing network. Learn how it can help you prioritise key apps or workstreams to speed up critical work.

Cyber Security & Cloud Consultancy

Tap into our expertise and relax.

Cyber Security M.O.T.

Our proprietary MOT helps non-technical business leaders make sense of key threats. Learn how the solution demonstrates due diligence in times of need.

Cyber Essentials

Cyber Essentials is a government-backed scheme to align with minimum defence mechanisms. Learn how certification can help win government contracts.

Cyber Essentials Plus

The next level up from Cyber Essentials. Learn how certification can help promote your business and build confidence.

Managed Detection and Response (MDR)

Lean on our advanced detection and rapid incident response solution to proactively protect your organisation from cyber threats.

Reconnaissance

Reconnaissance helps diagnose your threats as an attacker would see them. Learn how this one-off service can stop criminals before they’ve started.

A.I. Penetration Testing

Test your custom agents to protect your business from prompt injection, jailbreaks, and data leaks, with a reassuringly secure approach.

Penetration Testing

The flagship solution in cyber security. Find out how a comprehensive attack simulation from Atlas Cloud is the ultimate way to assess risk and close vulnerabilities.

Shadow IT

Unlock the lesser-known Microsoft 365 security features that you already pay for and boost your Secure Score with Atlas Cloud.

Security operations centre (SOC)

Atlas Cloud’s 24/7 SOC is staffed by UK-based threat hunters, operated virtually for greater efficiency and lower cost.

Microsoft 365 Consultancy

Microsoft 365 out of the box isn’t very secure. With our expertise, you can lock up company IP without compromising employee productivity.

Microsoft Azure consultancy

From billable day rates to infrastructure as a service, our team can help with a range of Microsoft Azure needs.

Networking / Cisco consultancy

Roll out SD-WAN or SASE with Cisco Umbrella. Learn how we can help you optimise networks and bring better security to hybrid working.

Virtualisation / Citrix consultancy

We were formed over a decade ago to virtualise on-premise technology. We’re still experts to this day, let us help you.

Virtualised graphics / NVIDIA consultancy

Virtualising graphically intensive software isn’t easy. Thankfully, we have the expertise in-house to help you deliver a reassuringly stable service.

Why Choose Us?

Not just secure, reassuringly secure.

Secure, reliable IT designed for professional services firms. Speak with our team to see how we can simplify your technology, strengthen security and support your team’s productivity.

CONTACT ATLAS CLOUD

You're one step away from the Reassuringly Secure experience.

Schedule a short consultation with us at no cost. The more detail you can give, the more valuable we can make your first appointment.

GET I.T. SUPPORT

Atlas Cloud's Service Desk is staffed by UK-based engineers.

Standard operating hours are 07:00-18:00, Mon-Fri.

Get the SOC One Pager

Complete the form below to access your download immediately. No waiting, no unnecessary steps.

New Research

Our recent, nationwide research shows what can be learnt from working during lockdown. Download the report today.

Sign up to newsletter?*
Privacy Notice: We won’t sign you up to any marketing mailing lists (unless you ask us to*) but we may email you to make sure you have been able to access the content successfully. View our privacy policy.