Remote Helpdesk Services

A fully remote, fully managed solution IT that takes care of all endpoints (laptops, PCs and any network devices).

Interested in industry-specific solutions? Read more about our IT services for recruitment agencies or law firms.

Microsoft Intune is a key technology for remote endpoint management.
N-able's N-central is another key technology for Atlas Cloud's endpoint management solution.

What is a remote helpdesk service?

A remote help desk uses advanced monitoring and management technology to look after computing devices from a central location.

That means PCs, laptops, network devices and even mobile devices can be reassuringly secured and controlled by Atlas Cloud engineers – when in, or out, of your office premises. A location-agnostic solution helps users be productive in the hybrid working world.

Find out how a modern helpdesk solution can transform work and reassure security.


How we implement our remote helpdesk solution in the Recruitment Industry.



Advanced Endpoint Protection

Our market-leading endpoint anti-virus and anti-malware software detects, filters and quarantines (or blocks access to) suspicious items.

Combined with email anti-phishing you can protect your organisation against the most common forms of cyber attack.

Endpoint Patch Management

Installing OS security patches quickly and effectively it vital to maintaining endpoint security and protecting against zero-day cyber attacks.

Our patch management solution acquires, tests and remotely installs operating system security patches on endpoints.

Malicious Access Prevention

Highly configurable rules help block incoming cyber threats and malicious installations. Our solution includes endpoint firewalls that can be controlled globally.

Additionally, endpoint web content filtering and USB blocking can be applied to allow for greater user agility while mitigating the threat to your business.

Authentication and Endpoint Encryption

Multi-Factor Authentication (MFA) adds an additional layer of user verification, protecting against password attacks.

Endpoint encryption protects files and other data, minimising likelihood of unauthorised access and loss of sensitive business data. 

Mobile Device Management (MDM)

Gain business control over smartphones and tablet devices which are increasingly used to access work emails, applications and files.

Increase governance over data stored on mobiles with device system management, device locator, and remote device wipe. MDM solutions plug the final gap in data loss prevention; mobile devices – providing security for every endpoint.


Endpoint backup rapidly replicates files and data found on endpoints. Data is encrypted and stored in hybrid cloud architecture to minimise risk. Email and Microsoft 365 file and data backup is also available and advisable. Prevent disruption from common forms of cyber-attack, as well as device loss and accidental damage. 

White Atlas Cloud writing with a 15 degree split between the two words


Not just secure, reassuringly secure.

There are two types of IT service provider.

One will do everything possible to secure the technology they’re responsible for. The other will do everything possible to keep their customers’ cyber security risks low.

Atlas Cloud is the second type of provider.

Why does that matter? Read more about us or review our case studies.

Trusted in high-compliance industries

contact us

Make security one less thing to worry about.

Get in touch to schedule a free consultation about assuring your IT provision.

Atlas Cloud Logo

get started

The more information you can provide, the better prepared we can be for your first call with us.

Your data is safe with us and will be used solely for the purpose of this enquiry. See our privacy policy for more.

New Research

Our recent, nationwide research shows what can be learnt from working during lockdown. Download the report today.

Sign up to newsletter?*
Privacy Notice: We won’t sign you up to any marketing mailing lists (unless you ask us to*) but we may email you to make sure you have been able to access the content successfully. View our privacy policy.