What is a remote helpdesk service?
A remote help desk uses advanced monitoring and management technology to look after computing devices from a central location.
That means PCs, laptops, network devices and even mobile devices can be reassuringly secured and controlled by Atlas Cloud engineers – when in, or out, of your office premises. A location-agnostic solution helps users be productive in the hybrid working world.
Find out how a modern helpdesk solution can transform work and reassure security.
Example Solutions
How we implement our remote helpdesk solution in the Recruitment Industry.
highlights
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Modular solution:
Designed with evolution in mind, as we swap to the latest tech. -
Always on:
100% availability guarantee on email services. -
Hybrid working ready:
Built to irradiate home-based challenges and risks.
Features
Advanced Endpoint Protection
Our market-leading endpoint anti-virus and anti-malware software detects, filters and quarantines (or blocks access to) suspicious items.
Combined with email anti-phishing you can protect your organisation against the most common forms of cyber attack.
Endpoint Patch Management
Installing OS security patches quickly and effectively it vital to maintaining endpoint security and protecting against zero-day cyber attacks.
Our patch management solution acquires, tests and remotely installs operating system security patches on endpoints.
Malicious Access Prevention
Highly configurable rules help block incoming cyber threats and malicious installations. Our solution includes endpoint firewalls that can be controlled globally.
Additionally, endpoint web content filtering and USB blocking can be applied to allow for greater user agility while mitigating the threat to your business.
Authentication and Endpoint Encryption
Multi-Factor Authentication (MFA) adds an additional layer of user verification, protecting against password attacks.
Endpoint encryption protects files and other data, minimising likelihood of unauthorised access and loss of sensitive business data.
Mobile Device Management (MDM)
Gain business control over smartphones and tablet devices which are increasingly used to access work emails, applications and files.
Increase governance over data stored on mobiles with device system management, device locator, and remote device wipe. MDM solutions plug the final gap in data loss prevention; mobile devices – providing security for every endpoint.
Endpoint Backup
Endpoint backup rapidly replicates files and data found on endpoints. Data is encrypted and stored in hybrid cloud architecture to minimise risk. Email and Microsoft 365 file and data backup is also available and advisable. Prevent disruption from common forms of cyber-attack, as well as device loss and accidental damage.
