IT Support for Healthcare

Ensure ultimate security for patient records and other practice data, while providing remote access to workers no matter what their location.

Choose a provider with a reassuringly secure promise.

I.T. SUPPORT IN YOUR SECTOR

Here’s the Executive Summary of managed IT services in your sector, but you can read more detailed information below or skip to the consultancy section.

If you’d prefer to be recommended solutions, book a consultation with us.

How the health sector can benefit from the cloud

Atlas Cloud and the health sector

Since 2010, Atlas Cloud have been providing cloud-based technology solutions to customers in a wide range of industries including healthcare (covering care homes, medical centres and hospitals). From working with many healthcare organisations we have developed a great understanding of the areas which are important to them.

Security

Due to the nature of the industry, users handle a lot of highly sensitive patient information and this data must be protected at all times.

When a lot of people think of cloud technology, they have doubts about the security of the solution. They worry that it’s somehow less secure than having the data on-site in a server they can see.

In reality, cloud-based solutions provide you with better security for your confidential medical data. Data is stored off-site in secure data centres which remove any environmental risks to your data (fire and flood) and the level of encryption offered by cloud technology goes beyond traditional setups.

At Atlas Cloud our UK-based data centres are ISO 27001 certified, Cyber Essentials Plus and we are G-Cloud approved. These certifications show our dedication to your security and by joining us your organisation will immediately benefit from enhanced security.

Cloud technology also brings with it an extra level of device security as no data is stored on the actual device, instead it is just accessed via the cloud. This means, should you lose or have a device stolen you’ll lose no patient data (as your session will simply be remotely locked). Additionally, whenever new security patches are released we will apply them to all users immediately so no one has any outdated operating systems.

Email & business continuity solutions

Like any organisation, healthcare workers will rely heavily on email and will be using it to pass on information about patients. Due to this, it’s vital that your emails aren’t intercepted or compromised by viruses. We partner with Mimecast to bring our customers industry-leading email security, which protects against spam, viruses, impersonation attacks as well as malicious URLs and attachments.

Being offline can have catastrophic results on medical centres and care facilities, as you need to be able to access patient information at all times. In 2017 the NHS was a victim of a high profile cyber-attack when ransomware locked access to records. To keep your organisation safe, we offer disaster recovery solutions which protect you against this and will have you up and running in under 15 minutes in the event of an outage.

The most accessible solution

Many healthcare staff are required to work on-the-go visiting the homes of those requiring care or moving between various medical centres as needed. Due to this way of working, we’re able to bring you solutions which enhance users remote and flexible working.

Our Hosted Desktop service allows your staff to effectively take their office with them, giving them access via a familiar Windows environment to all their email, files and applications. They can access their Hosted Desktop via any device and they work great even on 3G or 4G making them ideal for traveling work. What’s more, whenever you connect to your desktop, it picks up exactly where you left off. So now, if you’ve got a spare 15 minutes you’ll be able to jump straight back into that email or report you were writing and put those spare minutes to productive use.

Making your budgets go further

Budgets in the healthcare industry are always tight, with IT departments unable to spend what they’d ideally like to on hardware, applications and security. If you need to scale up or down, you can do so on a month-to-month basis only paying for what you use.

Switching to Hosted Desktops or Hosted Applications allows your IT budget to go further. With the processing power needed to run your desktop or application comes from our data centre and not the device it means you can switch to low cost thin client devices instead. These also use a lot less electricity which brings savings for you on utility bills. Additionally, by moving to the cloud it allows you to decommission any old on-site servers which can be expensive to maintain (you’ll also potentially save on cooling costs needed for server rooms).

A reassuring service

Atlas Cloud’s IT support services and remote helpdesk are the backbone of many in your sector. Check our case studies to hear what our customers say.

PROUDLY TRANSPARENT

The Atlas Cloud standard level of service includes:

Comprehensive monthly reporting

Monthly effectiveness reports are emailed to chosen contacts each month. Real-time dashboards are available at request for no extra cost and can be customised for a small fee.

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NPS

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CSAT

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open feedback loop

Good or bad, we openly publish our customer feedback scores each month. You can view figures from the last 12 months on our homepage.

PROUDLY PROACTIVE

The Atlas Cloud standard level of service includes:

PROBLEM MANAGEMENT TEAM

We have a dedicated team for recognising and resolving recurring issues. Protected from the ongoing reactive Service Desk, they don’t get bogged down with day-to-day requests – helping to create a better overall service.

24/7 Support

We have a round-the-clock provision for “P1” incidents and infrastructure unavailability. Non-critical issues can be upgraded to 24/7 support at an additional cost.

Unique cyber security approach

Our proprietary Cyber Security MOT is standard with all managed services customers. It periodically assesses essential cyber risks, just like assessing motoring risks through a car MOT.

I.T. Consultancy Support

We’re more than a managed IT services provider. Our consultancy division can support with cyber security or cloud projects.

White Atlas Cloud writing with a 15 degree split between the two words

WHY CHOOSE us?

Not just secure, reassuringly secure.

There are two types of IT service provider.

One will do everything possible to secure the technology they’re responsible for. The other will do everything possible to keep their customers’ cyber security risks low.

Atlas Cloud is the second type of provider.

Why does that matter? Read more about us or review our case studies.

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Choose a provider you can trust.

Get in touch to schedule a free consultation about assuring your IT provision.

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