IT Support for Pharmaceutical

Take advantage of the latest in cloud technology to super-charge your R&D efficiency, reducing your time to market. Lower your expenditure on expensive IT infrastructure by utilising our subscription IT solutions and free up your IT resources to concentrate on digital transformation projects.

Choose a provider with a reassuringly secure promise.

I.T. SUPPORT IN YOUR SECTOR

Here’s the Executive Summary of managed IT services in your sector, but you can read more detailed information below or skip to the consultancy section.

If you’d prefer to be recommended solutions, book a consultation with us.

How the pharmaceutical sector can benefit from the cloud

Atlas Cloud and the pharmaceutical sector

Since 2010 Atlas Cloud have been providing a wide range of cloud hosted solutions to customers in many industries including the pharmaceutical sector.

The best security

As the pharmaceutical industry is such a heavily regulated one, ensuring that your security is watertight is essential. At Atlas Cloud, we are dedicated to ensuring the security of our customers and we have the accreditations to back it up. Both us and our UK-based data centres are ISO 27001 certified, Cyber Essentials Plus and ISO 9001 certifications.

Moving your data off-site and into our private cloud data centres may seem risky to some but, in reality, they provide a level of security on-site solutions struggle to match. It helps to reduce any weaknesses that can be caused by having data on-site only where it can be susceptible to fire or flood damage. Ensuring that your intellectual property is protected is vital in the pharmaceutical sector so we help keep your data where it should be and not in the hands of cyber-attackers. We partner with industry-leading email security provider Mimecast to provide the best protection for your emails to help keep your networks free from viruses, spam, impersonation attacks and malicious URLs and attachments.

The best technology

In a fast paced and rapidly changing environment you need the right tools to stay ahead. Our Hosted Desktops allow your users the ability to access all data, apps and email within a familiar Windows setup, from any device and resume their session exactly where they left off. They are perfect for busy on-the-go workers, like pharmaceutical sales reps.

We also offer application hosting, where we take your existing on-site legacy applications and move them into our data centres. This allows users to access the application anywhere without any previous limitations of only being able to use it on the device it was installed on. This level of accessibility is now expected from users and gives them the ability to work just as well remotely as they would in the office.

Moving your desktops or applications away from an on-site setup allows you to decommission your old servers and save both time and money which would be spent installing, updating and maintaining servers and software.

You will also benefit from our award-winning support team who can handle the day-to-day stuff allowing you to focus on your bigger IT strategies. Our team is made up of technical engineers and not call-handlers, ensuring your issues are fixed fast.

Business continuity

Atlas Cloud can ensure that your company has the best business continuity in place to maximise uptime and minimise user downtime.

We’ve partnered with industry leader Zerto to bring you a disaster recovery service with a continuous sync and replication solution which ensures you’ll be back up and running in under 15 minutes in the event of an outage with only a few seconds of lost data. We also have comprehensive backup solutions.

A reassuring service

Atlas Cloud’s IT support services and remote helpdesk are the backbone of many in your sector. Check our case studies to hear what our customers say.

PROUDLY TRANSPARENT

The Atlas Cloud standard level of service includes:

Comprehensive monthly reporting

Monthly effectiveness reports are emailed to chosen contacts each month. Real-time dashboards are available at request for no extra cost and can be customised for a small fee.

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NPS

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CSAT

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open feedback loop

Good or bad, we openly publish our customer feedback scores each month. You can view figures from the last 12 months on our homepage.

PROUDLY PROACTIVE

The Atlas Cloud standard level of service includes:

PROBLEM MANAGEMENT TEAM

We have a dedicated team for recognising and resolving recurring issues. Protected from the ongoing reactive Service Desk, they don’t get bogged down with day-to-day requests – helping to create a better overall service.

24/7 Support

We have a round-the-clock provision for “P1” incidents and infrastructure unavailability. Non-critical issues can be upgraded to 24/7 support at an additional cost.

Unique cyber security approach

Our proprietary Cyber Security MOT is standard with all managed services customers. It periodically assesses essential cyber risks, just like assessing motoring risks through a car MOT.

I.T. Consultancy Support

We’re more than a managed IT services provider. Our consultancy division can support with cyber security or cloud projects.

White Atlas Cloud writing with a 15 degree split between the two words

WHY CHOOSE us?

Not just secure, reassuringly secure.

There are two types of IT service provider.

One will do everything possible to secure the technology they’re responsible for. The other will do everything possible to keep their customers’ cyber security risks low.

Atlas Cloud is the second type of provider.

Why does that matter? Read more about us or review our case studies.

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Choose a provider you can trust.

Get in touch to schedule a free consultation about assuring your IT provision.

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